General Policy
Due to the nature of our services, we cannot offer refunds for bookings once they have been confirmed. This includes changes to your reservation, cancellations, or no-shows.
Exceptions
In certain circumstances, we may consider exceptions to our general policy. These may include:
· Force majeure events: If a force majeure event (such as a natural disaster or government action) prevents you from staying at our hotel, we may offer a refund or credit.
· Hotel errors: If we have made a mistake in your reservation, we will rectify the error and may offer a partial or full refund.
· Safety concerns: If you feel unsafe staying at our hotel due to unforeseen circumstances, we may offer a refund or credit.
Cancellation Fees
If you cancel your reservation, you may be subject to cancellation fees. The amount of the cancellation fee will depend on your booking terms and the date of cancellation.
Contact Us
If you have any questions about our return policy or need to request an exception, please contact our customer service team at: 08131502992